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Known Issues & Workarounds Recipients Getting Blank Emails
Recipients Getting Blank Emails PDF Print E-mail

Issue

This problem occurs when replying or forwarding emails.  You type up an email, click send, and the recipient replies back saying that you sent them a blank email!

Explanation

This problem occurs because of a Javascript error caused by a mal-formatted Default Font Color setting in your Email Settings.

Workaround

Check the Default Font Color setting in your Mail setting, go to Settings > Mail, and select a new color from the color picker to the right of the box or enter the hexidecimal equivalent preceded by a # (#000000) for Font ColorApply your changes, and the emails you compose should be received normally..